*This is a compilation of quotes sourced from the internet.
Jeff Bezos is an American business magnate and investor. He is a technology entrepreneur who has played a key role in the growth of e-commerce as the founder and CEO of Amazon.com, an online merchant of books and later of a wide variety of products. Under his guidance, Amazon.com became the largest retailer on the World Wide Web and a top model for Internet sales. In 2013, Bezos purchased The Washington Post newspaper. As of March 2015, Bezos’s personal wealth is estimated to be US$34.8 billion, ranking him number 15 on the Forbes list of billionaires.
On Customers | We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
On FAQ In Business | The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?’
On The Best Customer Service | The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
On Building A Brand | A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
On Consumerism | What consumerism really is, at its worst is getting people to buy things that don’t actually improve their lives.
On Innovation | I believe you have to be willing to be misunderstood if you’re going to innovate.
On Experiments | It’s not an experiment if you know it’s going to work.
Future Goals For Amazon | What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
On Extending A Business | There are two ways to extend a business. Take inventory of what you’re good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.
On An Aging Customer Base | If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
On Discovery | There’ll always be serendipity involved in discovery.
On Friendships | Life’s too short to hang out with people who aren’t resourceful.
On The One Thing That Offends Me | The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That’s approaching evil.
